Return & Exchange Policy

At Naqwa Gaming, we strictly test and verify all our gaming components, storage solutions, and accessories to ensure they meet the highest standards of quality before dispatch. Please read our policy carefully regarding returns and exchanges.

1. No Refunds (Exchange Only)

We do not offer cash or credit refunds. All sales are final. However, we do offer a hassle-free Exchange Policy if you wish to change an item or if there is an issue with your order.

2. 48-Hour Exchange Window

Any request for an exchange must be made within 48 hours from the exact time you received your order.

Once the 48-hour window has passed, we unfortunately cannot offer you an exchange.

3. Conditions for Exchange

To be eligible for an exchange, your item must meet the following strict criteria:

The product must be unused, uninstalled, and in the exact same condition that you received it.

All original items, accessories, tools, promotional gifts, manuals, and packaging materials that arrived with the order must be included and fully intact.

Any missing items or damaged original packaging will void the eligibility for an exchange.

4. Exchange & Shipping Fees

Customer-Requested Exchanges: If you wish to exchange an item due to a change of mind or personal preference, an exchange fee will apply based on the actual delivery and courier costs.

Store Errors (Free Exchange): If the exchange is due to a mistake from our side—such as a technical defect in the product, a damaged item upon arrival, or if we sent the wrong order—Naqwa Gaming will cover 100% of the shipping and exchange costs. You will not pay a single dirham extra.

How to Initiate an Exchange

If you need to exchange an item, please contact our support team immediately within the 48-hour window via WhatsApp. Provide your order number and a quick photo or video of the product:

💬 WhatsApp Support: +971 56 662 1899